Feb 26, 2026
Why is it so difficult for doctors to delegate, even when it so obviously impacts the team? Kiera and Dana discuss the art of delegation, and where it overlaps with clear expectations and accountability.
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Feb 25, 2026
Are you providing your patients with a 5-star treatment? It starts with your front office. Kiera breaks down what a full rollout of peak client care looks like, identifying five different points to utilize as soon as that patient walks through the door (or calls).
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Feb 24, 2026
Key Performance Indicators (or KPIs)! By establishing KPIs in your practice, you find ways to remove the emotion that doesn’t need to be there. Tiff and Kristy explain how KPIs drive a practice — and how to implement them if you haven’t started yet.
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Feb 19, 2026
This episode is all about the power of a phone call, and how you can maximize it. Kiera goes into the formula for phone call success, and how it will boost your patients’ interactions with your practice.
Episode resources:
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Feb 18, 2026
Re-releasing a DAT listener favorite!
News flash: Setting goals for yourself isn’t selfish! In fact, Kiera encourages you to set personal, then professional goals. In this episode, she talks about why it’s important to think about yourself a bit more, why taking personal time helps you AND your team, and the best...