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Dental A Team with Kiera Dent

Apr 28, 2021

We could all use more yeses in our lives, right? And definitely from our patients! Kiera shares some tips that’ll boost how often your patients are saying yes to treatments.

First, record your treatment coordinators’ pan presentations. Then …

  1. Listen back to them as a group, looking for areas of success and improvement

  2. Confirm the NDTR hand-off

  3. Schedule first

  4. Give time for questions

Kiera also suggests ideas to overcome common excuses (both for yourself and the patient). These are tiny actions that’ll have big positives IF you implement them now.

Episode resources:

Listen to a related podcast: #161, Assume the Yes!

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