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Dental A Team with Kiera Dent

Jun 20, 2024

With the changing landscape, Kiera gets very real with practices in this episode. She’s joined by Paul from Dental Menu to talk about why it is absolutely critical to get a membership plan in place. They lay out the steps to take if you’re considering dropping insurance, and how Dental Menu seamlessly slots into...


Jun 19, 2024

Kiera gives listeners three steps to set up an ideal emergency after-hour protocol response.

  1. Define “true emergency” — what should the doctor actually have to come in for?

  2. Role play! Listen to example calls and set language to use.

  3. Place daily blocks for those emergency appointments.

She adds a couple...


Jun 18, 2024

We’ve talked about it before: Your patient avatar is crucial for success (listen to episode 747, Creating a Raving Fan Patient). Now, it’s time to understand what the value of that avatar can add to your practice. Tiff and Dana touch on…

  • Reverse engineering your ideal avatar

  • Considering the right metrics


Jun 13, 2024

Kiera lists out exactly what doctors should be looking for when either buying a new practice or hoping to systematize their current one. Considerations such as:  What’s the AR? What procedures are being offered and is there room to add more? How is the team communication? How are supplies purchased?

Then she suggests...


Jun 12, 2024

Something many dental practices tend to forget: passing off information with open communication in mind. Tiff and Dana review why handoffs are so critical to building trust and increasing patient acceptance. They touch on diagnosing with the patient in the room, having conversations directly with them, why NDTRs need...